Customer service as a competitive differentiator: 5 tips on how to implement it
Having customer service as a competitive differentiator is what can make a brand gain more market reach, be well regarded […]
What you need to know about omnichannel care
The contemporary consumer experience clarifies that customers often get in touch with companies through various communication channels. As a result, […]
How can we have a humanized care in practice?
The way a company treats his/her customer says more about it than what it publishes or advertises about itself. Although […]
Learn how to use customer service as a competitive advantage
Have you ever heard of the term customer success? Well, this expression is widely spread in the world of entrepreneurship. […]
Do you know how to deal with dissatisfied customers?
The public is increasingly aware of its influence on corporate strategy. This means that experience and service are the main […]
Applying ROI in Service in 7 Steps
ROI – or Return on Investment – is a metric widely used in marketing to prove the financial results of […]
Quality customer service: the step by step to reach it
Anyone working in the industry with customer service concepts in logistics knows very well that the demand for quality customer […]
Learn how to optimize customer service in practice
What is the best way to keep customers happy? The answer is obvious and, at the same time, ignored by […]
What is NPS? How can you use it to your advantage?
It is the desire of companies and professionals for customers to be satisfied with their products or services. However, this […]
5 Relationship Marketing Practices to Build Customer Loyalty!
Investing in relationship marketing to build customer loyalty is working on strategies to attract and retain consumers intelligently and within […]