Order management: Understand the importance to your business!
Order management consists of care that involves the entire life cycle of an order. In other words, it is the […]
Learn the importance of good customer experience for your business!
One of the secrets of success in any business is to have satisfied customers. Especially in times of digital transformation, […]
7 infallible tips for doing a customer satisfaction survey
The customer satisfaction survey is a great tool to identify if your company’s target audience is satisfied with the services […]
Stay on top of Customer Experience trends
In the corporate environment in recent years, Customer Experience (CX) trends have been increasingly evident. We are talking about a […]
Step by step: How to Build a Customer Experience Strategy
The Customer Experience strategy is defined by the set of actions designed to generate a positive perception of the brand […]
Order to Cash Process: What are the challenges? How does it work?
We can define the Order to Cash process as the complete product cycle in the logistics chain, from order issue […]
How can you put the customer first? Learn to serve well and retain!
Any company seeks to sell more every day, offer better services and service, and conquer new markets. However, if the […]
What is customer experience? Learn why you should deploy it in your business
Many organizations still believe that the success of an enterprise comes only from the product or service it offers. Therefore, […]
Customer Service SLA: What is it and how important is it for a company?
The relationship between customer and company must be based on trust and credibility. As this – unfortunately – does not […]
Customer service as a competitive differentiator: 5 tips on how to implement it
Having customer service as a competitive differentiator is what can make a brand gain more market reach, be well regarded […]